POLYWOOD Warranty Information

Poly-Wood, warranties to the original purchaser that, for a period of TWENTY (20) years of residential use and ONE (1) year for commercial use from the date of original purchase, under normal use and service conditions, Poly-Wood brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship.

Aluminum Frames

Welds and Joints are warranted to not break or crack for FIVE (5) years of residential use, ONE (1) year of commercial use.

Powder Coat Finish is warranted to not peel for FIVE (5) years of residential use, ONE (1) year of commercial use.

Hardware

Hardware used in production or assembly of Poly-Wood products are warranted to not break for FIVE (5) years of residential use, ONE (1) year of commercial use.

Woven Inserts

Woven inserts are warranted to not crack or rot for FIVE (5) years of residential use, ONE (1) year of commercial use.

Cushions

Cushions are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God.

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